Reprimands · Land or property services

Clyde Valley Housing Association

No fineReprimands

Root cause Other or unclassified The published notice did not contain enough detail to classify a single root cause.

What happened

Clyde Valley Housing Association have received the following reprimand because of an infringement that occurred in July 2022 when they released a new customer portal. This portal included personal data of data subjects and residents found they were able to view personal information such as names and addresses about other residents. A resident reported this to Clyde Valley Housing Association, however this concern was not escalated appropriately which led to data remaining viewable on the portal for a further 5 days until further residents reported the issue and Clyde Valley Housing Association suspended the portal.

Summarised from the notice published by the ICO on 9 April 2024. Read the original notice — it is the authoritative version.