Monetary penalties
Outsource Strategies Ltd
No fineMonetary penalties
Root cause
Unlawful direct marketing
Nuisance calls, spam texts or emails sent without valid consent — enforced under PECR rather than UK GDPR.
What happened
Outsource Strategies Ltd made 1,346,503 unwanted marketing calls between 11 February 2021 and 22 March 2022 to numbers registered with the TPS. The ICO received 74 complaints from people variously saying they received repeated calls despite requests to stop and that the callers were aggressive.
Summarised from the notice published by the ICO on 20 October 2023. Read the original notice — it is the authoritative version.