Reprimands
Virgin Media Limited
No fineReprimands
Root cause
Unlawful direct marketing
Nuisance calls, spam texts or emails sent without valid consent — enforced under PECR rather than UK GDPR.
What happened
Over a 6 month period in 2021, Virgin Media received over 9500 SARs. 14% of these were not responded to during the statutory timeframe. However, their compliance in 2022 has seen improvements.
Summarised from the notice published by the ICO on 20 September 2022. Read the original notice — it is the authoritative version.