Monetary penalties · Retail and manufacture
Coastal Windows & Conservatories (UK) Limited
No fineMonetary penalties
Root cause
Unlawful direct marketing
Nuisance calls, spam texts or emails sent without valid consent — enforced under PECR rather than UK GDPR.
What happened
Coastal Windows & Conservatories Limited made over 18,000 unsolicited marketing calls between 1 January and 1 June 2023 to numbers registered with the TPS. The ICO and TPS received numerous complaints from people variously saying they had not consented to receiving such calls or received repeated calls despite requests to stop.
Summarised from the notice published by the ICO on 15 August 2024. Read the original notice — it is the authoritative version.