Monetary penalties · Utilities
Crown Glazing Ltd
No fineMonetary penalties
Root cause
Unlawful direct marketing
Nuisance calls, spam texts or emails sent without valid consent — enforced under PECR rather than UK GDPR.
What happened
The case was part of Operation Tinago which was formed to assess and analyse complaint trends in relation to the energy and home improvements sector. The organisation made 503,445 unsolicited calls to TPS registered numbers between 4 January to 11 November 2021. The calls were about energy products to reduce household bills and resulted in a total of 37 complaints.
Summarised from the notice published by the ICO on 8 June 2023. Read the original notice — it is the authoritative version.