Reprimands · Finance insurance and credit
Bank of Ireland
No fineReprimands
Root cause
Other or unclassified
The published notice did not contain enough detail to classify a single root cause.
What happened
BOI failed to ensure the accuracy of customers’ default loan status which led to inaccurate personal data being held on their account which was subsequently incorrectly recorded on customers’ credit profile.
Summarised from the notice published by the ICO on 30 November 2023. Read the original notice — it is the authoritative version.